Our cleaning method

A request is qualified before anyone travels. The first exchange almost always starts on WhatsApp, often with the summary from the calculator. It first places the request in one of our four services — windows and shop fronts, post-construction, sofas, mattresses and rugs, standard housekeeping by the day — then obtains five pieces of information and not one more:

• the type of property and the approximate surface,
• the nature of the floor — and a photo, because stone-effect porcelain and marble are indistinguishable from a description,
• the condition: trades gone or not, rubble removed or not, how many marks of paint, adhesive or cement are left,
• the date wanted, from the next day onwards, and whether it is flexible,
• the access: storey, height of the glass, bars, water and power available.

Three to five photos are enough to say whether the request falls inside our perimeter. When it does not — clearing out or rubble to remove, glass above 5 metres, the outside face of office windows, housekeeping straight after building work, day-to-day management of a property on the owner's behalf — we say so at that moment, not after the visit.

When the photos are not enough, a visit takes place. It lasts between twenty minutes and an hour depending on the size of the property, and produces a single document, the survey sheet, containing:

1. The real measured surface, room by room, never the surface quoted over the phone.
2. The exact nature of every surface: marble, travertine, limestone, porcelain stoneware, polished concrete, timber, bejmat, zellige, tadelakt. On a post-construction job, standard tiles are 20 MAD/m² incl. VAT and every other floor 30 MAD/m² incl. VAT: that is why the distinction is made on site.
3. The condition observed: cement haze, paint splashes, tile adhesive, screed residue, tape and protective films baked on by the sun.
4. The risk points: grout lines less than four weeks old, coated glass, previously treated stone, an old floor of uncertain origin.
5. The operating constraints: other trades still on site, hours imposed by a managing agent, water or power cut off, no permanent lighting yet.

A figure given without photos or a sheet is an estimate, not a price. We say so to clients who ask us for a firm price over the phone: the grid and the calculator give an estimate incl. VAT, the photos or the visit confirm it.

The confirmed price reproduces what the photos or the sheet established, line by line. It always separates what is included from what is added — terraces, a shop sign, surcharges of +20%, +25%, +40% or +15% depending on the service, an extra person in housekeeping — so that no line appears for the first time on the invoice.

The intervention protocol is the document almost nobody hands over, and it is the one that really commits. For every surface, it sets out:

• the machine chosen and its settings — speed, type of pad, injection pressure, temperature,
• the product family and its dilution, with an explicit ban on acids on limestone-based surfaces,
• the contact time and the rinsing method,
• the drying method and what has to be avoided during that time.

Until that protocol is approved, no team leaves. It is also the document we ask a competitor for when we are the client ourselves: if it does not exist, there is nothing to fall back on if something is damaged. The equipment named in it links straight through: see the kit item by item.

A site dirties itself when it is treated out of order. The rule is written into the protocol and the team does not change it to move faster:

1. Taking up floor protection and the films left on surfaces — rubble and items to throw away are already gone, since we do not clear out.
2. High volumes and ceilings: dusting, ventilation grilles, light fittings, curtain tracks. Always before the floors.
3. Joinery and glazing, frames and runners included, before the final floor wash.
4. Bathrooms and kitchen, which produce most of the splashing.
5. Floors, from the furthest point towards the exit, never walking back over a zone already delivered.
6. Terraces last, when they are part of the job and nobody is crossing the property with equipment any more.

Over several levels, the direction is downwards and doors are closed behind the team. An operative going back up to fetch a bucket brings dust into a room already handed over: it is the number one cause of avoidable return visits.

As soon as a surface is old, porous, previously treated or of uncertain origin, nothing is generalised before it has been proved on a test patch.

The principle is simple: a discreet spot — behind a door, under where a piece of furniture stood, in a corner of a hallway — receives the full protocol.

It is then dried completely, because wet stone lies about its final colour, and looked at in raking light. Three things are checked: the disappearance of the targeted residue, the absence of any loss of shine, the absence of dye migration into the joint.

Until the reference area is approved, the rest of the floor is not touched. If it fails, the protocol is changed and a new area is tested elsewhere. That quarter of an hour lost is what saves a 250 m² floor from having to be replaced.

The check is not one last wipe: it is a separate pass, carried out by someone who did not clean the room.

The quality control grid is walked through room by room, in the same order everywhere, and every line is either ticked or refused:

• floors: no veil, no drying mark, no residue in the joints and corners
• skirting boards, thresholds, door returns, under radiators
• glazing in raking light, frames, runners, seals, handles
• bathrooms: taps, traps, limescale marks, label adhesive
• kitchen: inside the units, under the worktop, extractor hood, sink seal
• switches, sockets, handles, doors and door edges
• high level: light fittings, grilles, tops of cupboards

A refused line is redone immediately, before handover. That is not a return visit under guarantee: it is work that is not finished.

The handover happens with you, on site, grid in hand, room by room. Every reservation you raise is written into the handover report, with its precise location. A report with no reservations counts as acceptance; a report with reservations opens the return visit.

The return visit is free, within 48 hours, and covers the point raised — not a whole new service. It is precisely that limit that makes it enforceable without argument: an unlimited commitment is never kept, a bounded one always is. The exact conditions, including what they do not cover, are detailed in our written commitments.

If you cannot be present, the handover takes place with the person you designate, and the report is sent to you the same day.

An honest process also describes its ceiling.

• It does not repair: an existing scratch, a chip, a missing grout line, old discolouration or stone already attacked by acid are recorded and photographed on arrival, not erased. Neither sanding nor repair is included.
• It does not make up for an unfinished site: we come in once every tradesperson has finished; if a trade comes back after us, the result is lost and the return visit is no longer free.
• It does not shorten drying times, which depend on the fabric, its thickness and ventilation.
• It does not apply outside our perimeter: no clearing out, no glass above 5 metres, no cherry picker, no ropes, no day-to-day management of a property on the owner's behalf.

For a real request, describe the property and get a figure, or write to us. The same sequence applies to a post-construction clean as to windows and shop fronts, a sofa, a mattress or a rug or a day of standard housekeeping.