Frequently asked questions

French, Arabic and Darija without difficulty, and English for written exchanges. Contractual documents — quotation, handover report, invoice — are drawn up in French. A translation of the technical scope can be supplied on request for a business file.

Payment is made after the intervention and after the handover report has been signed, on presentation of the invoice. The methods accepted and any particular conditions applying to business clients are set out with the confirmed price, before approval, so that no arrangement appears for the first time at the moment of paying.

Interventions are carried out by operatives supervised by an intervention lead, named on the quotation. Every job has a manager present on site who walks through the control checklist and signs the handover with you. The employment and tax documents required for a business file are supplied with the quotation when they are asked for.

No: the cleaning is carried out by our own teams. Access at height is not subcontracted either. We work from the ground, with a pole up to 5 metres, and we have neither a cherry picker nor ropes: glass any higher, we turn down rather than pass to a third party.

Rubble and items to throw away are removed before we arrive, by you or by the building contractor, since we do not clear out.

Because it is not the same service. A day of standard housekeeping is 800 MAD incl. VAT in an apartment and 1,200 MAD incl. VAT in a villa, one person included. That price covers supervision, the equipment and products we bring, a written scope — reachable dusting, vacuuming and mopping, kitchen, washrooms, light terrace upkeep — a compliant invoice and professional liability insurance in force.

No. Nothing is committed to until the scope and the price have been confirmed in writing, on WhatsApp, after your photos or a visit. That message states what is included, any surcharges and the amount incl. VAT. It is the only document that allows a result to be challenged, and therefore the only one that protects the client.

Once you have accepted the confirmed price. Until then, the slot is not held and stays available for another job. We do not advertise a standard lead time in advance: a date can be requested from the next day onwards, depends on how loaded the schedule is when you ask, and is stated as it is genuinely achievable.

Yes, and it is recommended for anything dated by a third party: handing over keys after building work, opening a shop with its windows, moving into a villa. Booking is made on a confirmed price, with the scope checked again a few days before the date, because a site changes between the moment it is booked and the moment it is handed over.

Demand concentrates on two moments in Marrakech: the sand-wind season, from May to September, which sends window cleaning demand through the roof, and the handover windows of residential developments, generally set at the end of a quarter. In those periods, booking ahead changes everything; outside them, a nearby date is almost always possible.

Yes, on request, and as a matter of course for a business file or premises open to the public. The products are certified and chosen by family — alkaline, neutral, enzymatic, solvent-based — then diluted according to the sheet for the protocol chosen. We do not name a certifying body on the site until the corresponding certificates are attached to the file.

It is recovered in the machine's tank, never left in the sofa, mattress or rug, then emptied into a drain connected to the property's waste system, with the agreement of the owner or the manager. That is why water and power must be available on the day: without them, the machine cannot work.

There is no need: we bring the equipment and the products. It is possible, but the return-visit guarantee then no longer applies to the surface concerned, because the protocol commits to a precise product-machine pairing. If you have a particular constraint — an allergy, a label, a requirement from a managing agent — say so before the price is confirmed and we will adapt the product family.

A rotary machine, a site vacuum and a hot-water extraction unit are audible through a partition wall. In an occupied building, next to a shop that is open or on a shared floor, the schedule is set around the periods when noise disturbs least, and noisy tasks are grouped rather than spread across the day. That point is settled before the date, not on the morning of the job.

The name of the intervention lead is on the quotation, and it is that person who contacts you before the team arrives. On a controlled-access estate or in a managed block, the list of names and the vehicle registrations are sent in advance so that access authorisation can be issued.

Three to five, in the WhatsApp conversation, straight after your message: an overall view of what needs cleaning, close-ups of the marks — paint, cement, stains — the access — stairs, height of the glass, bars — and any particular surface, such as marble, tadelakt or a delicate fabric. They are what sets the scope and the price; without them, a visit is needed.

No. For offices we offer only the inside face of the glass, at 15 MAD incl. VAT per m² of glass faces with a 500 MAD minimum. A glass partition cleaned on both sides counts both faces. For a shop, on the other hand, the shop windows are cleaned on both sides, at 25 MAD incl. VAT per m².

The team waits a reasonable time and then leaves, and the day is lost for everybody. The recurring causes are known: authorisation not lodged at a gatehouse, no water or power, a gate with no code, trades still at work, rubble not removed. Those prerequisites are recalled with the confirmed price precisely so that they can be checked the day before.

Yes: a villa or a large apartment can take a team of 3 several days. The constraint is that the zones already delivered must not be crossed in the meantime by other trades, otherwise they have to be redone. The order of work is therefore imposed and is part of the protocol, not of the team's convenience.

During, no: a ventilated room dries faster. After a sofa, a mattress or a rug has been treated, it is better to open up than to run air conditioning on a closed circuit, Marrakech outside air often being drier than recycled air. Allow half a day to a full day to dry, sometimes longer, and do not use or cover the textile before it is dry.

If the gap comes from our estimate, it is ours to absorb: the confirmed price does not move. If it comes from a gap between the condition declared and the condition found, it is recorded and photographed on arrival, a new price is put to you, and nothing starts without your agreement.

In standard housekeeping, an extra day or an extra person — 250 MAD incl. VAT per person per day — is added only once you have agreed.

On a series of closely spaced interventions, yes: a stable team is a quality factor, because it knows the surfaces, the access routes and the sensitive points of the property. On one-off interventions spread far apart, it is the intervention lead who provides continuity, not necessarily every operative.

The intervention is suspended and the point is reported in writing. Exposed electrical wiring, a missing guard rail, an unstable floor, storage of unidentified products: none of that gets worked around. We resume once the situation has been cleared, and the date is rescheduled with no surcharge, since the postponement does not come from you.

From what you declare: interior surface, windows and patio doors, washrooms and toilets, storeys, terraces, the share of floors other than standard tiles, the amount of marks left and whether the property is furnished. The result is a half-day range — for example 2 to 2.5 days — for a team of 3. Those answers are used only for the duration: the price itself is calculated per m².