Contact EPUREVA

Appartement 33, Résidence Jakar, 55 avenue Mohammed V, Marrakech 40000.

It is an administrative address, on the avenue linking the medina to the station. Quotations are signed there, invoices are issued there, schedules are built there. The work itself happens at your address: we bring the equipment and the products needed, and all you have to do is keep water, electricity and access to the surfaces available.

Travelling in to get a price is therefore pointless, and we would rather say so than cost you a morning. Three to five photos sent from the site beat a courtesy visit to an office: they show the real condition, not the description someone gives of it. The full procedure is described on requesting a quotation.

All three channels reach the same person. They simply do not serve the same purpose, and every request ends on WhatsApp.

• WhatsApp, +212 664 58 41 06. The default channel, because it carries photos and video. Tiling veiled by cement haze, a ring on a sofa, a patio door 4 m up: we price what we can see, not what we imagine. It is also where the price and the date are confirmed.
• Phone, same number. Useful when a schedule has to be settled, an access slot for a gated residence agreed, or a point on work in progress picked up.
• E-mail, contact@epureva.ma. For a written file: specifications, plans, a table of surfaces, administrative documents. The rest is settled on WhatsApp.
• The form alongside. Same destination, without leaving the page, for those who would rather not open a messaging app; it asks for your WhatsApp number, because that is where we reply.

You can write to us, and get a reply, seven days a week. We do not promise a numeric response time beyond that: announcing "a reply within 2 hours" and then answering in five is exactly the kind of promise that would make us look like the rest of the market.

A useful first message holds three pieces of information, and it saves a whole day on pricing.

1. What needs treating. "280 m² villa just handed over by the builder, marble floor", "L-shaped sofa and two 2 × 3 m rugs", "twelve windows and two patio doors", "apartment, two days of housekeeping". One sentence will do, provided it contains an object and a quantity.
2. Where it is. The district, not just "Marrakech". A riad in the medina, an apartment in Tamansourt and a shop in Guéliz are not prepared the same way — the access logistics are detailed on the areas we cover.
3. For when. A date from the next day onwards, and whether it is flexible: a handover of works, a move-in, a shop opening. The date is confirmed with our team.

Add 3 to 5 photos: overall views first, then close-ups of the marks, the access and any particular surfaces. And if you want a figure before writing, the estimator prepares that message for you.

There are enquiries we do not price verbally, and that is a position we hold to rather than a sales manoeuvre.

A site described as "not very dirty" by the client can hide cement haze that has been setting for six weeks, silicone baked onto joinery, or protective tape that has melted in the sun onto glazing.

A few small marks stay at the base price; many marks add 20%; thick residue on almost every surface, 40%. The photo makes the difference, and the detail of those gaps is developed in our post-construction service.

For an immediate order of magnitude, the estimate calculator gives an indicative amount in dirhams including VAT for each of the four services. The scope and the price are then confirmed after photos or a visit, with no obligation.

This is where the Marrakech market drops the ball most often, and the sector's public reviews say it better than we can: the first complaint aimed at cleaning companies is neither price nor technique, it is the silence once the money has been collected.

Here, the checklist signed at the end of the intervention remains the reference document. If a ticked item is not up to standard, the team comes back free of charge within 48 hours, and it is the same number that is used to report it. A complaint does not get handed off to an anonymous customer service department, because there is no such department.

If your date is close, say so in your first message: work can be scheduled from the next day onwards, and the date is confirmed with our team. The most frequent questions are gathered on the frequently asked questions.